Lumen's Muse Art & Design

Frequently Asked Questions

What is the difference between your regular leggings and yoga leggings?

The waist band on the yoga leggings is about 4 inch wide, and is made of our swimsuit knit fabric. The waist band goes to just under the belly button for most people. It is super comfortable and hugs you in all the right places.

These are the preferred leggings if you like a high waist feel and don’t enjoy the “digging in” feel or “sliding down” feel that you might have experienced with other leggings.

Our regular leggings also feature a high waistband, but on average will sit about 2 inches lower then the yoga leggings would. This is because the waistband on the yoga leggings is printed and sewn in separately, and the regular leggings are all one piece.

 


 Where are the clothing size guides?

Click “View Sizing Guide” text directly below the “Share this Product” text” on the product page, both of these are located underneath the green “Add to Cart” button. To pick a size just click on “Choose a Option” directly above the “Add to Cart” button and a pop down window will appear.

 


Is Ecopoly actually better for the enviroment?

Yes! Ecopoly aka “Eco Polyester” is a synthetic polyester fabric that is produced using 70% less water, energy, and heat!

 


 How should I wash and care for my clothing?

Machine or hand wash in cold water and hang to dry, do not put in the dryer as it will agitate the fabric. Please follow the care instructions of the tag on the clothing.

 

What payment methods do you accept?

We currently accept all major credit cards Visa, Mastercard, American Express and Paypal.

 


 What currency are your prices in?

All our prices are in Canadian dollars, CAN.

 


 What is Stripe & is my credit card information safe?

Our site is protected with a secure SSL & SiteLock, your credit card information is encrypted to safely and securely transfer your information.

Stripe is a great way for businesses to accept payments online, all credit card information is processed through their secure servers.

 

 


 

 

 

 


 

 


Can I change/upgrade my shipping speed after my order is placed?

Yes! You can email thomas@lumensmuse.com to change your shipping method, as long as your order has not shipped yet. If you would like faster shipping please email thomas@lumensmuse.com before you place your order.

 


Will I receive a tracking number for my package?

All orders shipping to Canada & United States will come with a tracking number. All international orders will not come with a tracking number. If you would like to upgrade your shipping to receive tracking information for a internally order please contact thomas@lumensmuse.com

 


Do you ship to my country?

If your selected country doesn’t appear in the shipping options please contact us so we can assist you with your order.

 


 I’m outside of Canada and USA, will there be hidden custom/border fees and taxes?

Please check with your local government to see if there are extra costs that you would like to know about before you place your order. We are not responsible for these fees and it is the buyers responsibility to pay for importation fees.

 


 What is the Shipping Policy?

All orders are processed through Lumen’s Muse and shipped out by our supplier in Canada. If you have any issues with your order or the status of your order please contact thomas@lumensmuse.com

What’s your policy on Returns & Exchanges?

If your not fully satisfied with your product once it arrives you can return your purchase within 14 days of receiving the shipment.

*Clothing and has to be unused and in new condition*